Webinar: Bringing stability and innovation together. How ING is evolving payments with Silverflow
As commerce platforms scale, legacy setups and multi-provider fragmentation often fail to support complex acquiring and treasury needs. In our recent webinar, ING and Silverflow shared how combining bank-grade stability with cloud-native core processing delivers complete data transparency, financial control, and seamless global scalability.
The evolving commerce platforms payment ecosystem highlights a fundamental shift in acquiring: as corporate clients mature and scale, traditional payment setups are no longer enough. In our recent webinar hosted in partnership with Merchant Payment Ecosystem, Alexander Luijt (Commercial Product Manager at ING) and Robert Kraal (Co-founder of Silverflow) discussed how combining bank stability with modern technology provides a powerful acquiring solution tailored to complex corporate needs.
Why Rethink Acquiring Infrastructure?
As commerce platforms expand internationally and B2B e-commerce grows, corporate treasurers face major pain points—most notably complex financial reconciliation, delayed settlements, and multi-provider fragmentation.
To address these challenges, larger commerce platforms are moving away from traditional all-in-one payment service providers and insourcing key capabilities to regain control over their data, processes, and costs. However, tackling modern processing infrastructure internally is highly complex.
The ING x Silverflow Advantage
Rather than relying on legacy acquirer platforms built decades ago, ING partnered with Silverflow to offer a hybrid model that delivers the best of both worlds:
Bank-Grade Stability & Liquidity:
ING provides a secure banking foundation, managing risk and compliance, providing single-contract setups, and offering broad treasury and working capital solutions.
Next-Gen Tech Stack:
Silverflow’s cloud-native platform operates directly at the core processing layer, removing unnecessary intermediary software filters. This delivers maximum uptime, immediate scalability, and complete transparency into scheme fees, interchange charges, and transaction data.
Navigating the New Standard for Payments
The discussion also explored emerging trends shaping the payment landscape:
Data as an Operational Asset:
Granular transaction data is essential for optimizing conversion rates, streamlining chargeback management, reducing operational errors, and tailoring internal risk models.
Agentic Commerce & AI:
While AI offers immense potential for automated chargeback handling and operational optimization, widespread adoption for agent-driven commerce requires clearer rules around liability, authentication, and platform revenue models.
Local Payment Methods:
To ensure business continuity and consumer trust across diverse European markets, commerce platforms must maintain a balanced mix of traditional card networks and local payment methods.
Lessons for Commerce Platforms
With a significant portion of webinar attendees expressing concerns about their payment infrastructure's ability to support future growth, the key takeaway is clear: benchmark your setup early. Commerce platforms should evaluate whether their existing stack offers total cost transparency, direct data access, and the scalability required to support long-term expansion.
Watch the full webinar on demand to hear the full story.
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